Piasa Photo Services in Alton, IL

Reviews about Piasa Photo Services

• ★ ☆ ☆ ☆ ☆

  June 15, 2020, by A Google User
  If you want to have the worst customer service experience of your life, by all means go to Piasa Photo Services. I sent an old Ricoh SLR in to be fixed (shutter and light seals were not working properly). They charged me $125.00 immediately. They promised me the camera would be be fixed in 1-2 weeks. It wasn't. I kept on calling about it, they said it had not been sent back from yet from the repair shop. I must have called 15 times - only once did they even return my call when I didn't speak to them in person. After 12 weeks I demanded my money back. Never once did they apologize for the delay, in fact they even gave me a hard time for having an old camera fixed. It was unbelieable. The manager Chuck kept on saying, when I went by the store and the camera was not it, that it would be in in a few days. Personally, I don't believe they ever even sent it out, probably some kind of racket. Truly unbelievable experience! Don't ever, ever, ever take your camera within a half-mile of this place. I personally blame the owner Chuck - must be the worst customer service I've ever experienced. If the things have changed as the previous reviewers say, I certainly didn't see any evidence of it. If I had the option of giving them 0 stars, I would do it.